The following Terms and Conditions define the general conditions of sale applicable in our online store available at address www.bolo.pl, run by Bolo Iwona Sikora, Kołłątaja 12/9, Kielce 25-715, NIP: 6572635642, REGON: 363989030.
Business activity is registered in the Central Register and Information on Economic Activity (pl. Centralna Ewidencja i Informacja o Działalności Gospodarczj, CEIDG), kept by the minister responsible for economy.
1. Scope of application of the Terms and Conditions
The Terms and Conditions apply to all orders placed by Consumers and Entrepreneurs via our online store.
In accordance with art. 22 of the Civil Code, the Consumer is a natural person performing a legal transaction with an entrepreneur, which is not directly related to its business or professional activity.
According to art. 43 of the Civil Code, the entrepreneur is a natural person, a legal person, or an organizational unit that is not a legal person, which has a legal capacity according to the law, conducting business or professional activity on its own behalf.
Other or supplementary Regulations and General Terms and Conditions used by Entrepreneurs shall not apply – they will become part of the contract only if we give explicit consent to it in writting.
2. Conclusion of the contract
The sales contract is concluded with Bolo Iwona Sikora.
The presentation of products in our online store constitutes an offer to conclude a sales contract. In order to conclude a contract, add selected products to the shopping cart and place an order. The shopping cart and the data entered in the forms can be modified before placing the order, by using the available functionalities and messages appearing at time of the ordering process.
By clicking on the button confirming and finalizing the order on the page with order summary, you place a binding order for the products in the shopping cart. A sales contract is concluded upon receipt and registration of your order in the IT system of our online store. After placing your order, you will receive an e-mail from us with confirmation of the order and conclusion of the contract.
3. The language and rules of consolidating the contract
The sales contract can be concluded in Polish and English
We save the content of the contract and send you the order details and our Terms and Conditions by e-mail. You can also check your order information through your customer account. The Terms and Conditions are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.
4. Product delivery
In some cases, shipping costs must be added to the listed product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible delivery methods and dates, as well as shipping costs, are displayed at time of placing an order and in a special information tab on our website of the store.
We sell the products offered in the store only by mail. Unfortunately, personal receipt is not possible.
We do not send products to parcel lockers (pl. paczkomat).
5. Payments
The following payment methods are available to you in our online store:
• Cash on delivery upon receipt of the parcel.
• Electronic payments (e-payments) via an online payment service.
• Payment by traditional bank transfer to our store’s bank account. If you choose this form of payment – we will send you via e-mail the bank transfer data, after placing the order.
The execution of the order will start after crediting the full amount of the required payment for the submitted order to our account.
Detailed information on possible methods of payment, including online payment services integrated with our store and available types of e-payments, as well as possible additional costs, are presented at time of placing an order and on our store’s website in a special information tab regarding payment methods.
6. Right of withdrawal
Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract.
The right to withdraw from the contract is also available to natural persons concluding a contract directly related to their business activity, when according to the content of this contract it is not of a professional nature for these persons, arising in particular from the subject of their business activity which is made available on the basis of the provisions on the Central Register and Information on Business Activity (pl. Centralna Ewidencja i Informacja o Działalności Gospodarczej). Other entrepreneurs are not entitled to withdraw from the contract.
7. Damage caused during transport
Applicable to Consumers: in the case of a remote consumer purchase, our store always bears the risk of accidental damage or loss of items in transport.
If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section regarding complaints) and their exercising.
However, faster notification is helpful in pursuing our claims against the carrier or transport insurer on our side.
8. Complaints: compliance of the goods with the contract / defects
Applicable to Consumers: we are obliged to deliver the goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights set out in Section 5a of the Consumer Rights Act. According to the terms set out therein, the Consumer may demand repair or replacement of goods that do not comply with the contract, or submit a statement on the reduction of the price of the goods, or withdraw from the contract.
We are liable for the lack of conformity of the goods with the contract, which is revealed within 2 years of their delivery, unless we have specified a longer shelf life for the goods – in which case the longer period applies.
In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer shall also apply to a natural person who concludes a contract directly related to its business activity, when according to the content of this contract it is not of a professional nature for this person, arising in particular from the subject of its business activity which is made available on the basis of the provisions on the Central Register and Information on Business Activity (pl. Centralna Ewidencja i Informacja o Działalności Gospodarczej).
Complaints can be submitted:
• via e-mail to the following address: kontakt@bolo.pl
• in writing to the following address: Bolo Iwona Sikora, Kołłątaja 12/9, 25-715 Kielce
• telephone contact is possible at the following telephone number: +48 796954480
Information on any additional warranty and its detailed conditions are always attached to the product and available on the pages with information on the online store.
Applicable to Entrepreneurs: (except for natural persons concluding a contract which is directly related to their business activity, when the content of such contract shows that it is not of a professional nature for such persons – the so-called “quasi-consumers”, i.e. sole proprietorships exercising certain consumer rights): in the case of a sales contract concluded with the Entrepreneur, pursuant to Article 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.
Our customer service is at your disposal: Mon to Fri 8 a.m. – 4 p.m.
9. Services provided electronically
In order to use our online store, including viewing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. In the browser settings, we recommend enabling JavaScript and saving cookies. Users are obliged to use the online store in a manner consistent with the law and good manners, it is forbidden to provide illegal content.
We take all necessary actions to ensure the fully correct operation of the website and interface of our online store to the extent that results from the current technical knowledge and we undertake to remove any irregularities and technical problems reported by users within a reasonable time.
The above also applies to the possibility of subscribing to the newsletter or the optional possibility of setting up a customer account – if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the point above.
Please indicate the type and date of the irregularity in a complaint regarding irregularities related to the technical operation of the online store website.
10. Code of Good Practice
We have voluntarily adhered to the “Trusted Shops Quality Criteria” available at this link.
11. Provisions for the use of Trusted Shops Buyer Protection
With means of the Buyer Protection offered by Trusted Shops AG, you can protect orders placed at our store free of charge, up to a maximum amount of PLN 10,000. The Terms and Conditions of Trusted Shops Buyer Protection shall apply, which can be found here. Buyer protection is concluded by clicking on the appropriately marked button on the Trustcard tool card, which appears as a pop-up window after placing an order, on the page with congratulations for placing an order in our store. If you are already registered for buyer protection, your order will be automatically protected (automatic buyer protection) without having to click a button. In order to offer you the (automatic) buyer protection, Trustcard needs to access the order data stored in your browser’s cache. For this purpose, the hash value of your e-mail address as well as the order number and order amount are transmitted to Trusted Shops. If you are already registered for buyer protection, your order in our shop will be automatically protected. If you are not yet registered for buyer protection, you can register via the button on the Trustcard tab, as described above. Information on data protection at Trusted Shops is included in the Terms of Use of Trusted Shops, which can be accessed via the link above.
12. Amicable resolution of disputes
Please be advised that Consumers have the option of amicable complaint solving and amicable pursuing claims. Information on how to access the above mentioned mode of dispute resolution and its procedures are provided at the following address:
in the tab “Amicable resolution of consumer disputes (pl. Polubowne rozwiązywanie sporów
konsumenckich)”.
In addition, at address: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform).
The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking an amicable settlement of disputes arising from the conclusion of a remote sales contract or contract for the provision of services.
The use of the above mentioned amicable methods of pursuing claims and settling disputes is voluntary and may only take place if both parties to the dispute (consumer and seller) agree to it.
We undertake to use amicable resolution of disputes with Consumers within the meaning of the Act of September 23, 2016 on amicable resolution of consumer disputes. The entity authorized to amicable resolution of disputes between our company and the Consumer is: Provincial Inspectorate of Trade Inspection in Kielce (pl. Wojewódzki Inspektorat Inspekcji Handlowej w Kielcach), Henryka Sienkiewicza 76, 25-501 Kielce, www.wiihkielce.pl.
13. Final Provisions
None of the provisions of these Terms and Conditions is intended to violate the statutory rights of the Consumer. In the event of any discrepancies between the provisions of these Terms and Conditions and the rights of Consumers resulting from generally applicable regulations, statutory regulations shall always apply in the place of the contested provisions of the Terms and Conditions.
In the case of Entrepreneurs, all contracts concluded with us are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
In the case of Entrepreneurs, legal persons subject to public law or separate public law entities, the court competent for our registered office will be the court explicitly competent for resolving all disputes arising from contractual relations between our Company and you. The sentence above shall not apply to natural persons concluding a contract directly related to their business activity, when according to the content of this contract it is not of a professional nature for these persons, arising in particular from the subject of their business activity which is made available on the basis of the provisions on the Central Register and Information on Business Activity (pl. Centralna Ewidencja i Informacji o Działalności Gospodarczej).
