Returns and complaints

Information on the exercise of the right to withdraw from the contract and the template of the withdrawal form.
Consumers have a right to withdraw from the contract within 14 days. This right is also available to natural persons concluding a contract directly related to their business activity, when according to the content of this contract it is not of a professional nature for these persons particularly according to the subject of their business activity which is made available on the basis of the provisions on the Central Register and Information on Business Activity (pl. Centralna Ewidencja i Informacja o Działalności Gospodarczej). Other entrepreneurs are not entitled to withdraw from the contract.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise the right of withdrawal, you must inform us (Bolo Iwona Sikora, Kołłątaja 12/9, 25-715 Kielce, Poland, kontakt@bolo.pl, phone:
796954480 about your decision to withdraw from this contract, by presenting an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the withdrawal form template, but it is not mandatory.
In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract, before such deadline for withdrawal from the contract takes place.
Consequences of withdrawing from the contract
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.
We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return. We may withhold the reimbursement until receipt of the goods or until you provide us with proof of its return, whichever occurs first.

Please send back or hand over the goods to us immediately, and in any case not later than 14 days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you send back the goods within 14 days. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from using them in a way different from its use necessary for determination of its nature, characteristics and functionality of the goods.
Withdrawal form template
(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee Bolo Iwona Sikora, Kołłątaja 12/9, Kielce, Poland, kontakt@bolo.pl.

– I/We(*) hereby inform that I/we(*) withdraw from my/our contract of sale of the following goods(*)
contract for the supply of the following goods(*) contract for a specific work involving the manufacture of the following goods(*)/for the provision of the following service(*)
– Date of concluding the contract(*)/receipt(*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent on paper)
– Date
(*) Delete where not applicable.

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